All products are shipped out from one of the authorized Custom Part Shop shipping locations. Custom Part Shop drop-ships most orders, while some orders ship directly from our main facility. Special arrangements may need to be made for international orders and oversize packages.
In the event that
The wrong product was sent by the merchant.
The product is defective.
The product was damaged in shipping.
The product is tampered.
We ask you contact our customer service representatives and they will help assist with the next best steps. While each particular category identified above has their own special rules and conditions (please read below), there are some general rules which apply to all returns or exchanges:
All returns and exchanges must be made via our Return Procedure with a valid & signed RMA form.
Product(s) must be in new condition and in the original packaging. In no event will we accept a product return that is in a poor condition.
Any returns related to defects, damage, fitment or other flaws will require additional inspection. Depending on the product, we may also require that you sent the product back to the source for inspection. In the event that you bring the product to your own mechanic who provides a report, we reserve the right to request verification by having the product shipped back to our source for additional inspection.
Any returns related to incorrect parts, sizes, purchased in error, or parts no longer needed, do not in any way assemble, install, or modify the product.
Any product that was used or fully/partially installed is non-returnable.
In some cases, return of the physical product may not be required. For these products, instructions will be provided on how to process a field destroy or dispose of the original item.
The few exceptions for items that cannot be returned include:
- Items Marked "Non-Returnable" (clearly indicated on the product page before placing your order).
- Custom Built Orders.
- Custom Wheels Packages.
Please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify Custom Part Shop within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim to a refund.
If you receive a damaged product, please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- Custom Part Shop will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from Custom Part Shop.
Once the product is received back and inspected, a replacement or credit will be issued.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Refunds will be made onto the original mode of payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.
An order that has shipped from our location or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply if they are applicable. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
If a product is ordered and not wanted, the UNUSED item can be returned for a 25% restocking fee. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction unless approved by Custom Part Shop. All items wanting to be return MUST be reported within 14 days of the original invoice date. No items will be returnable after 14 days. All products shipped from the Custom Part Shop warehouse are shipped via FedEx, UPS, DHL, Aramex or Freight and require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. If the package is returned to Custom Part Shop or manufacturer, you will be responsible for the return shipping costs and pay a 25% restocking fee if you choose to not have the item reshipped. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These items generally require a deposit or paid in full. Once this deposit amount is notified to the customer and they agree to order the special order item, the deposit becomes non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts.
CUSTOM PART SHOP DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
In the event that the product you ordered is sent either incorrectly or processed wrong by Custom Part Shop, we will arrange for the package to come back to us and ship out a replacement. We will evaluate the situation before we determine the shipment was incorrect.
Store Credit Memos
Credit Memo is good for 12 months from the date of issue to use as store credit. Refunds will be handled by the manor originally paid if applicable otherwise a check will be mailed. Credit memo can not be converted from terms assigned, ie credit card payment to cash etc.
You can always contact us for any return question at email@example.com.